Shipping | Pickup | Return Policy

Pickup

CANADA

We offer free pickup in the Toronto/GTA area. 

Please note that you have to book an appointment before you can pickup your package. Write us at customer@moradness.com

  • Pickup hours: 

Monday-Friday | 9:00AM - 4:00PM

  • Pickup location:

100 Allstate Parkway, Suite 502, Markham, L3R 6H3, Ontario

*We currently only offer a free pickup service in the Toronto/GTA region. 

Shipping

CANADA

*Enjoy $8.99 CAD Standard Shipping on all Canadian Orders

This is a reminder that orders will ship out within 1-2 business days of ordering. If you purchased “pre-order” items, those specific products will ship within 15-60 business days of ordering.

The shipping rate is always $8.99 CAD. You also have the option to choose a faster shipping method, at checkout. 

Delivery time: between 5-11 business days.

 

USA

*Enjoy $9.99 CAD Standard Shipping on all USA Orders

This is a reminder that orders will ship out within 1-2 business days of ordering. If you purchased “pre-order” items, those specific products will ship within 15-60 business days of ordering.

The shipping rate is always $9.99 CAD. You also have the option to choose a faster shipping method, at checkout. 

Delivery time: between 5-11 business days.

Any order being shipped to the United States may be subject to import duties, taxes and/or brokerage fees. These costs are the sole responsibility of the receiver and we suggest you check with local postal or import authorities prior to completing your order.

*Please note that these are estimated delivery times only, therefore Moradness cannot guarantee delivery dates. If you have any questions regarding your delivery, please contact our customer service: customer@moradness.com 

Shipping Details and Restrictions 

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within Canada.
  • We are unable to ship to P.O boxes, in Canada and internationally, at the moment.
  • We are unable to ship to 3rd party shipping services.
  • Any order being shipped to USA or internationally may be subject to import duties, taxes or brokerage fees. These costs are the sole responsibility of the receiver and we suggest you check with local postal or import authorities prior to completing your order.
  • All prices are shown in Canadian dollars ($CAD).
  • By ordering goods from this website, I hereby authorize a licensed US or International customs broker chosen by the operator of the website to act as my agent, and to transact business with border services agency to clear my merchandise and account for applicable duties and taxes.
  • *Pre-order items will ship between 15 and 60 business days. You will be notified by email once your order has shipped.

Shipping Methods

  • Standard shipping for all orders are shipped via Canada Post.

 

Return

 CANADA

Your satisfaction is very important to us! Any unused, unopened product can be returned for a refund or exchange within 15 days of receipt. If a product is defective, it may be exchanged for a new product, which will be shipped to you at no additional charge.

We will take care of all returns, by either picking up the package from you or by sending you a return label.

If you are looking to return your merchandise, please contact us at your earliest convenience by email customer@moradness.com

Refunds: All refunds will be processed within 5 days of receipt, after merchandise inspection. You will be notified by email.

We unfortunately won’t be able to accept any exchange or refund request made after the 15-day limit. We thank you for your understanding.

If you have more questions, do not hesitate to email us: customer@moradness.com

 

INTERNATIONAL – USA

We do not currently accept returns for items shipped internationally or to the United States. We will keep you updated if we bring modifications to our return policy.